Complete protocol management, referral to refill.
Oral and injectable specialty therapy handled end to end — so your patient starts on time and your staff stops chasing paperwork.
- Formulary
- 385 listingsAcross 25 therapeutic categories
- Handling
- USP <800>Hazardous drugs, receipt to transport
- Access
- Limited distributionPlus adjunctive therapies & supplies
- Dispensing
- Same dayStat dose where available
The work between the script and the patient.
Every one of these is a place a specialty referral commonly stalls. We staff all of them, and each is visible to your office in the portal.
Getting it covered.
The part that decides whether therapy starts this week or next month.
- Insurance verification
- Coverage, tier placement, specialty network restrictions, and the real out-of-pocket confirmed before the patient is surprised by it.
- Prior authorization
- Prepared and submitted by us, then tracked and chased with the payer.
- Appeals
- Filed with supporting clinical documentation when a PA comes back denied — including step-therapy exceptions.
- Visibility
- Status shown in the provider portal, including exactly what the payer is asking for.
Making it affordable.
A high copay is a problem we work on, not a reason the patient disappears.
- Manufacturer copay cards
- Applied where the patient's insurance type permits it.
- Patient assistance programs
- Manufacturer-sponsored programs for patients who qualify.
- Foundation grants
- Independent charitable foundation applications submitted on the patient's behalf.
- Honest answers
- We tell patients what they actually qualify for. Many copay cards cannot be used with government insurance, and we say so rather than raising false hope.
Pharmacist care.
Trained specifically in specialty therapy — not a retail counter that also stocks a few specialty products.
- Medication counseling
- A pharmacist walks the patient through administration, storage, and what to expect.
- Injection training
- First-dose training for self-administered injectables, including caregiver training where appropriate.
- Side-effect management
- Proactive check-ins after start, so tolerability problems reach us before they become discontinuations.
- Interaction screening
- Full profile reviewed against the new therapy.
Keeping them on it.
Starting therapy is half the job. Adherence is where outcomes are actually won.
- Refill coordination
- We track therapy dates and initiate refills ahead of the gap, rather than after the patient has run out.
- Renewal authorization
- Prescribers review and authorize renewals in the portal with a full audit trail, instead of a fax loop.
- Adherence follow-up
- Scheduled check-ins for as long as the patient is on therapy.
- Re-verification
- Benefits re-checked when a plan year turns over or coverage changes.
From referral to first dose.
Same-day acceptance, then a named pharmacist owns the case until the patient is on therapy — and after.
- 01Order received Accepted the same day. A pharmacist is assigned and your office gets confirmation.
- 02Verification Benefits investigated, prior authorization submitted, assistance identified where the copay is a barrier.
- 03Patient onboarding Counseling, administration training, and a delivery window agreed with the patient directly.
- 04Delivery Stat dose where available, same day, or next day — direct to the home.
- 05Follow-up Adherence checks, side-effect support, and refills initiated before the gap.
Four ways in.
All four land in the same queue and get the same-day treatment.
- Online referral
- Structured, checked against our formulary, and it produces a fax-ready packet. Open the form
- Fax
- Script and demographics; receipt confirmed the same day.
- ePrescribe
- Search your EHR's pharmacy directory. Finding us
Send us a specialty patient.
Same-day acceptance, an assigned pharmacist, and full visibility from the moment the referral lands.