In a medical emergency, call 911. This page is about continuity
of your medication supply, not urgent medical care.
Florida gets hurricanes. If you depend on infusion therapy or refrigerated medication, a storm is a supply problem as well as a weather problem — and it is worth planning for before one is named.
Before hurricane season
- Make sure we have your current phone number and address, and a second contact who can reach you.
- Tell us if you have special needs — refrigeration, electricity for a pump, oxygen, or mobility limitations.
- Ask us about registering with your county’s special needs registry if your therapy makes evacuation difficult.
- Know your medication’s storage requirements and how long it can safely be out of refrigeration.
- Keep our number somewhere that does not need a charged phone: 888.272.9055
When a storm is forecast
- Call us early. Do not wait for the watch to become a warning — we may be able to advance a delivery before roads and couriers shut down.
- Tell us if you are evacuating and where to. We will work out how to get your therapy to you.
- Ask about emergency supply. Some plans permit an early refill when a state of emergency is declared.
- Prepare cold storage — a cooler and ice packs — for refrigerated medication.
During and after
- If your power fails, do not open the refrigerator unnecessarily. Call us to ask whether your specific medication is still usable.
- Never use medication you believe was exposed to heat or freezing without checking with a pharmacist first.
- If you cannot reach us, call your prescriber. If your therapy is time-critical and you cannot get it, go to the nearest emergency department.
- Tell us as soon as you can if any medication was lost or spoiled, so we can start a replacement.
What we do
We maintain an emergency preparedness plan covering staffing, communication, and the continuity of therapy for patients whose treatment cannot safely be interrupted. Patients are prioritized based on clinical need. NEEDS CLIENT INPUT: Confirm the pharmacy's emergency plan details and patient prioritization criteria for publication