Legal & policies
Our policies, in plain language.
Everything we are required to tell you — and a few things we think you should know anyway — written to be read rather than skimmed past.
Anything here can be provided in large print, another language, or another
accessible format at no cost. Call 888.272.9055 and ask.
For patients
Notice of Privacy PracticesHow your health information may be used and disclosed, and your rights over it.Patient Rights & ResponsibilitiesWhat you can expect from us, and what we ask of you.Notice of Nondiscrimination & Language AssistanceWe serve everyone. Free language assistance is available.Complaints & GrievancesHow to raise a concern with us, and how to escalate it.Financial PolicyBilling, copays, assistance, and what happens if you cannot pay.Emergency PreparednessHurricanes, outages, and keeping your therapy going.Good Faith EstimateYour right to a cost estimate if you are uninsured or self-paying.
For prescribers
For everyone
Website Privacy PolicyWhat this website collects, why, and what choices you have.Terms of UseThe rules for using this website.Text Message TermsWhat texting us or opting in means.Cookie PolicyWhat this site stores on your device.Accessibility StatementOur commitment to an accessible website, and how to report a barrier.